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Privacy Policy

At DearHarlow, we are committed to protecting the privacy of our customers and their personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information that you provide to us through our website. 

This Privacy Policy covers any Personal Information we obtain when you visit our website, use our services, or access the features on any websites that we own or control (today or in the future), including www.dearharlow.co (collectively, the “Site”). You can access the Site in many ways, including from a computer or mobile phone, and this Privacy Policy will apply regardless of the means of access. This Privacy Policy also governs the use of Personal Information we obtain from you from any third party site or application where we post content or invite your feedback or participation, including, but not limited to, Twitter, Facebook, and Instagram. We cannot control the privacy policies or practices of websites or of companies that we do not own or control, and cannot control the actions of people we do not employ or manage.

INFORMATION COLLECTION

We collect information from you when you place an order, subscribe to our newsletter, or participate in any promotions or surveys. The information we collect includes, but is not limited to, your name, address, email address, telephone number, and payment information.

USE OF INFORMATION

The information we collect from you is used to process your orders, improve our customer service, and provide you with information about our products and services. We may also use your information to send you promotional emails and advertisements about our products and services.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. We also regularly monitor our systems for potential vulnerabilities and attacks. 

We use methods to protect your Personal information from unauthorized access or disclosure. While we consider these policies and procedures to be adequate, there is still a risk that your Personal Information could be misappropriated. No method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee the absolute security of your Personal Information. If you have any questions about security on the site, contact us at dearharlow.co@gmail.com

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with changes in the law. We will post any changes on our website and will provide you with notice of the changes by email or through a prominent notice on our website. 

DISCLOSURE OF INFORMATION

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or serving our customers. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

We may also disclose your information if we believe it is necessary to comply with a legal obligation, to protect our rights or property, or in response to a request from law enforcement or other government agencies.

How We Use Your Personal Information

    • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
    • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
    • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
    • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
    • We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
    •  
  • We collect and use your Personal Information for the following purposes:

- to fulfill orders, process payment, and arrange for shipping;

- to communicate with you; 

- to personalize user experience;

- in the aggregate to understand how users as a group use the services and resources provided on our Site;

- to improve our Site;

- screen for potential risk and fraud;

- to improve customer service;

- to more effectively respond to your customer service requests and support needs;

- to administer a contest, promotion, survey or other Site feature; and

- for direct marketing and e-marketing purposes including the sharing of Personal Information with our affiliates or third parties unless you specifically request that it not be used for that purpose.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.


Personal information we collect

We collect personal information directly from you when you purchase our products, use our services, or otherwise interact with our Site, including:

Profile Information. We collect information or content you provide to us in connection with creating an account or joining a mailing list. Examples of profile data we may collect include your name, email address, phone number, mailing address, account login name and password.

Transaction Information. We collect transaction information related to the products you purchase from us. Examples of information collected include the type of products purchased, order details, delivery information, amount charged, payment method (including credit card information, i.e., credit card numbers, expiration date, etc.), billing or shipping information, and information about any products you returned or exchanged with us. When you make a purchase, we work with third-party payment processors to collect and process your payment information.

Communications Data. We collect information when you communicate with us, such as when you interact with our customer service team. Examples of such data may include your contact information, the date and time of your communications, online identifiers and the content of your communications.

When you visit the Site, we automatically collect certain information about your device, which may include:

Device Information. We collect information about your web browser, IP address and some of the cookies that are installed on your device.

Usage Information.  We collect information about your activity on our Site via log files, cookies, web beacons, and other tracking technologies.

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

    As you browse the Site, we collect information about access dates and times, the individual web pages or products that you view, what websites or search terms referred you to the Site, and any orders you make on the Site.

We may also collect personal information from about you from other sources. For example, we may collect personal information about you from:

  • Third parties. We may collect personal information from our service providers, analytics companies, marketing or advertising service providers, fraud prevention service providers and other third parties that provide us with information, so we can better understand you and provide you with information and offers that may be of interest to you.
  • Data Retention

Our retention periods for personal data are based on business needs and legal requirements. We store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within the applicable regulatory timeline. We retain other personal data for as long as is necessary for the processing purpose(s) for which we originally collected it and for other business purposes explained in this Privacy Policy. For example, we may retain certain transaction details and correspondence until the time limit for claims arising from the transaction has expired. In addition, we retain your email address and information about your marketing preferences to ensure that we can honor those preferences.

Your Rights and Choices

Your Rights and Choices 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).

 Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete. You may have a right to request that we delete personal information we maintain about you.
  • Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
      • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
      • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
      • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made. 
  • MINORS

Children under the age of 13 are expressly prohibited from submitting any Personal Information to us through the Site. If you believe a child has provided us with information, contact us at dearharlow.co@gmail.com.

  • CONTACT US
  • For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at dearharlow.co@gmail.com

This privacy policy was last updated July 29, 2023

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